Availability Issues

Incident Report for BigCommerce

Resolved

At 17:10 UTC, BigCommerce Engineers received reports of slow response times for a small subset of stores. Engineers resolved the issue at 17:35 UTC and all services are fully operational.

Posted Sep 28, 2022 - 12:59 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Sep 28, 2022 - 12:44 CDT

Investigating

BigCommerce engineers have identified an issue impacting availability with a small subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Sep 28, 2022 - 12:24 CDT

This incident affected: Storefront.