Availability Issue Affecting a Number of Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 12, 2016 - 19:06 CDT

Monitoring

All stores have recovered. We are continuing our internal investigations.

Posted May 12, 2016 - 17:54 CDT

Identified

We are again experiencing a database issue which is affecting access to a number of stores. We will have an update momentarily.

Posted May 12, 2016 - 17:52 CDT

Monitoring

BigCommerce operations engineers are currently monitoring an availability issue on one of our database servers that may be affecting the ability to access some stores.

Posted May 12, 2016 - 16:00 CDT

Investigating

BigCommerce operations engineers are currently investigating an availability issue on one of our database servers that may be affecting the ability to access some stores.

Posted May 12, 2016 - 15:56 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.