Intermittent problems with logins and API

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 12, 2015 - 08:36 CDT

Monitoring

We have successfully mitigated the Denial of Service attack and all services should be operating normally. We will continue to monitor.

Posted Aug 12, 2015 - 08:16 CDT

Identified

We have identified a Denial of Service attack against a small subset of stores that is affecting logins. We are working with our service provider to mitigate the attack.

Posted Aug 12, 2015 - 07:57 CDT

Investigating

Bigcommerce engineers are investigating sporadic issues with logins to Control Panel and API requests.

Posted Aug 12, 2015 - 07:35 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.