Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

Incident Report for BigCommerce

Resolved

This incident has now been resolved

Posted Oct 22, 2026 - 22:46 CDT

Monitoring

A fix has been implemented and we are monitoring the results

Posted Oct 22, 2026 - 19:51 CDT

Identified

The issue has been identified and a fix is being prepared

Posted Oct 22, 2026 - 18:22 CDT

Update

We are continuing to investigate this issue

Posted Oct 22, 2026 - 17:40 CDT

Investigating

Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

Posted Oct 22, 2026 - 15:14 CDT

This incident affected: Checkout & Payment Processing.