Search availability reduced and latency increased

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 24, 2026 - 13:47 CDT

Monitoring

A fix has been put in place and we are monitoring the results
Posted Oct 24, 2026 - 12:29 CDT

Investigating

Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
Posted Oct 24, 2026 - 10:35 CDT
This incident affected: Storefront.