Issues with reporting/analytics

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 27, 2017 - 10:35 CDT

Monitoring

The issue with reporting has been resolved. We are continuing to monitor for any further anomalies.
Posted Oct 27, 2017 - 10:26 CDT

Update

Reports are now functional on many stores. We are working to fix the remainder.
Posted Oct 27, 2017 - 09:58 CDT

Update

BigCommerce engineers are deploying a fix. We expect resolution to this incident soon.
Posted Oct 27, 2017 - 09:42 CDT

Identified

BigCommerce engineers have identified the cause of the reporting/analytics issues within the client area and are working on restoring the services. We will provide more information as it becomes available.
Posted Oct 27, 2017 - 08:25 CDT

Investigating

BigCommerce engineers have identified an issue with our analytics. During this time, analytics may not be available within the client area. We will provide more information as it becomes available.
Posted Oct 27, 2017 - 07:24 CDT
This incident affected: Reporting & Analytics.
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