Availability issue with BigCommerce stores

Incident Report for BigCommerce

Resolved

This issue was resolved at 19:03PM CST.

Posted Sep 29, 2021 - 19:16 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 29, 2021 - 19:07 CDT

Monitoring

BigCommerce Engineers are seeing successful responses from content loaded over our CDN. At this time we believe BigCommerce stores are up and operational. We are continuing to closely monitor the situation.

Posted Sep 29, 2021 - 19:00 CDT

Identified

BigCommerce Engineers have identified the issue with our third party CDN provider and are working with them to resolve the issue.

Posted Sep 29, 2021 - 18:41 CDT

Investigating

BigCommerce Engineers are currently investigating an issue with our content delivery network (CDN), which may be causing page load issues. We will have an update momentarily.

Posted Sep 29, 2021 - 18:22 CDT

This incident affected: Control Panel and Storefront.