Spikes of degraded performance and errors for stores in a single datacenter

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 19, 2015 - 14:24 CST

Monitoring

A fix has been deployed and we are monitoring performance for further issues.

Posted Nov 19, 2015 - 13:41 CST

Update

We have confirmed that this problem is related to the search problems mentioned in the other incident. We are changing server parameters to compensate. Intermittent errors are occurring, including checkout pages. We apologize for the inconvenience and are feverishly working on a fix.

Posted Nov 19, 2015 - 13:23 CST

Identified

One of our datacenters is experiencing performance issues. We have engineers investigating now.

Posted Nov 19, 2015 - 13:04 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.