B2B Ninja Quote emails are failing to send

Incident Report for BigCommerce

Update

We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
Posted Jun 30, 2026 - 17:59 CDT

Update

We've escalated the issue to our third party email service. We're working with them to get this resolved.
Posted Jun 30, 2026 - 13:24 CDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 30, 2026 - 12:50 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 30, 2026 - 11:11 CDT

Investigating

We are currently investigating this issue.
Posted Jun 29, 2026 - 05:00 CDT
This incident affects: Email.