Meta CAPI Event Outage. Meta Pixel Still Functional.

Incident Report for BigCommerce

Update

We are continuing to investigate this issue.
Posted Sep 12, 2025 - 17:22 CDT

Investigating

Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.
Posted Sep 12, 2025 - 17:17 CDT
This incident affects: Reporting & Analytics.
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