Availability Issue

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Status

Availability Issue

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an increase in errors starting around 13:45 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 14:15 UTC and all services are now operational.

Posted Jan 26, 2024 - 09:09 CST

Monitoring

BigCommerce services are operational and Engineers are monitoring the platform. We will continue to provide updates as they come through.

Posted Jan 26, 2024 - 08:41 CST

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Jan 26, 2024 - 08:06 CST

This incident affected: Storefront.