Issue processing payments

Support
Status

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an increase in errors starting around 12:40 UTC which caused certain payment request to fail as well as availability issues in the Control Panel. Engineers resolved the issue at 13:30 UTC and all services are now operational.

Posted Mar 20, 2024 - 08:58 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Mar 20, 2024 - 08:43 CDT

Update

We are continuing to investigate this issue.

Posted Mar 20, 2024 - 08:42 CDT

Update

BigCommerce engineers are investigating an issue involving payments. We will provide more information as it comes through.

Posted Mar 20, 2024 - 08:31 CDT

Investigating

We are currently investigating this issue.

Posted Mar 20, 2024 - 08:29 CDT

This incident affected: Checkout & Payment Processing.