Database Connection Issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 24, 2014 - 14:28 CST

Monitoring

Bigcommerce Systems Administrators have confirmed that all services are operating as expected and stores are now loading properly. We will continue to monitor to ensure continued service.

Posted Nov 24, 2014 - 14:15 CST

Investigating

Bigcommerce Systems Administrators have Identified an issue causing a partial outage for a portion of our Clients resulting in a database connection error. We are currently working to resolve this issue and will update shortly.

Posted Nov 24, 2014 - 14:02 CST

This incident affected: Control Panel and Storefront.