Increased errors with BigCommerce Third Party Apps
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
All metrics are back to normal. We are sorry for the length of this incident. We are exploring an issue with our hosting provider that we have isolated as the underlying cause. For now, we have a mitigation in place to prevent a recurrence.
Identified
The errors continue to decrease for 3rd party apps. Engineers are working to return them to zero.
Update
The released fix has shown minor improvement in error rates for BigCommmerce Apps Marketplace apps. We are still working to totally resolve.
Update
Engineers are releasing a fix that they hope will eliminate the intermittent errors.
Update
Engineers are still working to eliminate the intermittent errors.
Update
BigCommerce engineers continue to investigate this issue.
Update
Engineering teams are still investigating this issue.
Update
Engineers continue to investigate this issue. We are seeing a 1% error rate in BigCommerce platform being able to communicate with 3rd party BigCommerce applications from the Apps Marketplace.
Investigating
We are currently investigating this issue.
This incident affected: Storefront.