Assets not available

Incident Report for BigCommerce

Resolved

This incident is now resolved.
Posted Dec 07, 2015 - 06:04 CST

Monitoring

Asset storage services are currently back online. We will monitor the situation until our supplier have confirmed that the systems have been stabilised.
Posted Dec 07, 2015 - 05:03 CST

Identified

An issue has been identified with our asset storage platform. We are working with our supplier to resolve the issue as quickly as possible. Currently images may be unavailable on some Storefronts and Control Panels. A message stating "Problems while loading images" may appear on some pages. We will update with more information shortly.
Posted Dec 07, 2015 - 04:53 CST

Investigating

Automated monitoring has alerted to possible issues with asset storage. Some assets (product images, downloadable files, etc...) may not currently be available. Newly uploaded assets may not be available on Storefronts and the Control Panel. We are currently investigating...
Posted Dec 07, 2015 - 04:37 CST
This incident affected: Control Panel and Storefront.