Unable to fetch shipping options correctly during checkout step

Incident Report for BigCommerce

Resolved

BigCommerce Engineers have finished implementing and deploying a fix for the recent shipping methods availability issue.

Posted May 21, 2024 - 04:36 CDT

Update

We are continuing to monitor for any further issues.

Posted May 21, 2024 - 04:34 CDT

Monitoring

BigCommerce Engineers have finished investigating the issue and promoted the fix.

Posted May 21, 2024 - 04:31 CDT

Investigating

BigCommerce engineers are currently investigating reports of certain shipping methods not being available in checkout during checkout step on a subset of stores.

Posted May 21, 2024 - 04:17 CDT

This incident affected: Storefront.