Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 17:46 UTC. Engineers resolved the issue at 18:11 UTC and all services are now operational.

Posted May 26, 2023 - 13:43 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 26, 2023 - 13:24 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted May 26, 2023 - 13:11 CDT

This incident affected: Storefront.