Intermittent network connectivity in a single datacenter

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 14, 2016 - 06:46 CDT

Monitoring

All stores are restored to normal network connectivity. We are still investigating root cause.

Posted Jun 14, 2016 - 06:35 CDT

Update

Most stores are back online without connectivity issues. One database cluster is still recovering. We are investigating and working with our provider to identify the root cause of the network connectivity issues.

Posted Jun 14, 2016 - 06:31 CDT

Investigating

Bigcommerce engineers are investigating intermittent network connectivity issues in a single datacenter..

Posted Jun 14, 2016 - 06:19 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.