Slow Search, Control Panel and Storefront responses

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted May 29, 2015 - 16:36 CDT

Monitoring

Rate limiting has been put in place and search services are returning to normal performance levels. Engineers will be monitoring the systems to ensure their stability and making adjustments as needed.
Posted May 29, 2015 - 14:53 CDT

Identified

We are experiencing a massive scan by very aggressive Google AdWords bots. Engineers are working to rate-limit them them. Performance should return to normal levels soon.
Posted May 29, 2015 - 14:06 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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