Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 19:51 UTC. Engineers resolved the issue at 19:56 UTC and all services are now operational.

Posted Sep 25, 2023 - 15:09 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2023 - 14:59 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Sep 25, 2023 - 14:55 CDT

This incident affected: Storefront.