Delay in Search Data and Webhooks

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 15, 2023 - 19:49 CDT

Update

Webhook delivery delays have been fully resolved. We are continuing to monitor delays on Search Data.

Posted May 15, 2023 - 16:03 CDT

Update

We are continuing to monitor for any further issues.

Posted May 15, 2023 - 13:44 CDT

Monitoring

BigCommerce engineers are investigating webhook delivery delays and monitoring delay in search data. At this time data is being processed and expected to catch up in the next few hours. We will share more info as it becomes available.

Posted May 15, 2023 - 12:57 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.