Intermittent issues with account management and trial store creation
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
The third-party has deployed a fix and we are monitoring results.
Identified
We are coordinating with the third party while they seek to restore service.
Investigating
We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.