Intermittent issues with account management and trial store creation

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 28, 2024 - 04:38 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2024 - 04:31 CST

Update

The third-party has deployed a fix and we are monitoring results.

Posted Nov 28, 2024 - 04:24 CST

Identified

We are coordinating with the third party while they seek to restore service.

Posted Nov 28, 2024 - 04:04 CST

Investigating

We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.

Posted Nov 28, 2024 - 04:02 CST