Database connectivity issue

Incident Report for BigCommerce

Resolved

This issue is now resolved

Posted Jun 29, 2015 - 03:31 CDT

Monitoring

Bigcommerce has identified the source of the issue and have taken actions to restore connectivity to stores. We are currently monitoring the situation closely.

Posted Jun 29, 2015 - 03:06 CDT

Investigating

We are currently experiencing connectivity issues to one of our database clusters affecting some storefronts and control panels. More details to follow shortly.

Posted Jun 29, 2015 - 02:17 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.