Intermittent 502 errors affecting a number of stores

Incident Report for BigCommerce

Resolved

This issue is now resolved.
Posted May 31, 2015 - 23:45 CDT

Monitoring

The fix has been deployed and there are no further errors. Bigcommerce engineers will continue to monitor for further issues.
Posted May 31, 2015 - 23:10 CDT

Identified

Bigcommerce has identified the issue and a fix is being tested.
Posted May 31, 2015 - 22:56 CDT

Update

Bigcommerce engineers are continuing to investigate the root cause of the intermittent 502 errors. We will update as more info is available.
Posted May 31, 2015 - 22:26 CDT

Update

Bigcommerce is continuing to investigate this issue. We will provide more information as soon as it becomes available.
Posted May 31, 2015 - 21:19 CDT

Investigating

Bigcommerce engineers are currently investigating reports of intermittent 502 errors affecting a number of stores. We will have another update shortly.
Posted May 31, 2015 - 20:42 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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