Increased storefront error rates

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Feb 19, 2019 - 05:23 CST

Monitoring

BigCommerce engineers have implemented a fix and have seen error rates return to normal levels. We will continue to monitor the platform for any further issues.
Posted Feb 19, 2019 - 05:13 CST

Update

BigCommerce engineers are still working on resolving the problem. We will provide another update soon.
Posted Feb 19, 2019 - 04:38 CST

Identified

BigCommerce engineers have identified the cause and are working to resolve the issue with stores.
Posted Feb 19, 2019 - 03:55 CST

Investigating

BigCommerce Engineers are investigating an increase in storefront error rates for a small subset of stores. We will continue to update with further information as we investigate.
Posted Feb 19, 2019 - 03:36 CST
This incident affected: Storefront.
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