All network issues have been resolved. Engineers are investigating root cause. We apologize with the interruption.
Posted Jun 17, 2016 - 23:17 CDT
Identified
Most stores should be functional without interruption again. We had a cascading failure across a series of firewalls of an unknown nature. We will be investigating with the vendor how this occurred. We expect all network interruptions to be cleared in the next few minutes.
Posted Jun 17, 2016 - 23:09 CDT
Update
BigCommerce Engineers have restored partial connectivity to the affected data center. We are still trying to fix the networking issues with the remaining servers. Thanks for your patience.
Posted Jun 17, 2016 - 23:03 CDT
Investigating
We are investigating a large scale network event causing lapses in connectivity. Engineers are investigating.
Posted Jun 17, 2016 - 22:34 CDT
This incident affected: API & Webhooks, Control Panel, Email, and Storefront.
