Phone Systems Offline

Incident Report for BigCommerce

Resolved

A fix has been implemented with our phone provider, and our phone systems are now operational. Thank you for your patience while we resolved this issue.
Posted Sep 12, 2023 - 03:14 CDT

Update

We are continuing to work with our phone provider. Live chat and web case queues remain available for any support needs at this time.
Posted Sep 12, 2023 - 02:45 CDT

Investigating

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
Posted Sep 12, 2023 - 01:45 CDT
This incident affected: Client Services (Support Center).
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