Availability Issues Affecting Some Stores

Incident Report for BigCommerce

Resolved

This issue has been resolved

Posted Mar 31, 2016 - 02:05 CDT

Monitoring

The DDOS attack has been mitigated and response times and network connectivity have returned to normal.

Posted Mar 31, 2016 - 01:35 CDT

Identified

BigCommerce has identified the issue as a DDOS attack on a single set of firewalls in a single datacenter. We will provide an update shortly

Posted Mar 31, 2016 - 01:17 CDT

Investigating

BigCommerce engineers have detected an availability issue that is impacting a number of stores. Some stores may be experiencing page loading issues. We are currently investigating and will provide an update shortly

Posted Mar 31, 2016 - 01:12 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.