Elevated Response Times

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.

Posted Feb 26, 2026 - 19:38 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2026 - 19:18 CST

Identified

BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

Posted Feb 26, 2026 - 18:47 CST

This incident affected: API & Webhooks and Storefront.