Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.

Posted Nov 11, 2025 - 13:28 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 11, 2025 - 13:08 CST

Investigating

Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Nov 11, 2025 - 12:59 CST

This incident affected: API & Webhooks and Storefront.