BigCommerce Engineers have identified an issue where a subset of store owners are not able to install apps.

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 27, 2023 - 15:46 CDT

Monitoring

BigCommerce engineers have implemented and verified the fix and are monitoring the issue now.
Posted Oct 27, 2023 - 14:37 CDT

Identified

We have identified the issue with store owners not being able to install apps and are working towards a resolution
Posted Oct 27, 2023 - 13:14 CDT

Investigating

We are currently investigating this issue.
Posted Oct 27, 2023 - 12:47 CDT
This incident affected: Control Panel.