Some Android shoppers on headless storefronts may be unable to reach checkout

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 26, 2026 - 09:18 CDT

Investigating

We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.

Our engineering team has identified a likely cause of this issue and is now applying a fix.

Posted Oct 26, 2026 - 07:07 CDT

This incident affected: Storefront.