Search Indexing Delays Affecting a Subset of US Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 20, 2026 - 05:33 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2026 - 04:53 CDT

Identified

Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
Posted Oct 20, 2026 - 04:53 CDT

Investigating

Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
Posted Oct 20, 2026 - 04:23 CDT
This incident affected: Control Panel and Storefront.
← Current Status Powered by Atlassian Statuspage