Availability Issues Affecting Some Stores

Incident Report for BigCommerce

Resolved

This issue has been resolved.

Posted Feb 10, 2016 - 18:02 CST

Monitoring

The attack has been mitigated and all stores are currently up and operational. Bigcommerce engineers are currently monitoring and working on removing some residual attack traffic that's still hitting our network.

Posted Feb 10, 2016 - 16:52 CST

Identified

We have identified an inbound DDoS attack currently targeting a number of stores and are working internally and with our mitigation and service providers to mitigate and restore access to stores.

Posted Feb 10, 2016 - 16:26 CST

Investigating

Bigcommerce engineers have just detected a potential availability issue that might be impacting a number of stores. Some stores may be experiencing intermittent page loads. We are currently investigating.

Posted Feb 10, 2016 - 16:22 CST

This incident affected: Storefront.