Intermittent Issue with PayPal based gateways

Incident Report for BigCommerce

Resolved

BigCommerce engineers have resolved the intermittent issue impacting PayPal based payments occurring between 14:30 UTC and 16:10 UTC. All services are now operational.

Posted Mar 14, 2024 - 11:23 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Mar 14, 2024 - 11:16 CDT

Identified

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

Posted Mar 14, 2024 - 11:04 CDT

Investigating

BigCommerce Engineers are investigating reports of difficulties with payments through PayPal based gateways and will have an update shortly.

Posted Mar 14, 2024 - 10:55 CDT

This incident affected: Checkout & Payment Processing.