Elevated response times for a subset of stores
Incident Report for BigCommerce
The response times have been normal since the last fixes. This incident is resolved.
Posted Jan 16, 2020 - 02:34 CST
Another set of fixes has been rolled out to address the issue. Response times are back to normal. We are continuing to monitor the situation.
Posted Jan 16, 2020 - 02:04 CST
BigCommerce engineers are continuing to work on this problem.
Posted Jan 16, 2020 - 01:59 CST
The changes applied have resolved the issue. The response times and service levels are back to normal. BigCommerce engineers will continue to monitor this issue.
Posted Jan 16, 2020 - 01:41 CST
BigCommerce engineers have made changes to address the issue and are continuing to work on it.
Posted Jan 16, 2020 - 01:38 CST
BigCommerce engineers are investigating an issue causing elevated response times for a subset of stores. An update will be posted shortly.
Posted Jan 16, 2020 - 01:11 CST
This incident affected: Storefront.