The response times have been normal since the last fixes. This incident is resolved.

Another set of fixes has been rolled out to address the issue. Response times are back to normal. We are continuing to monitor the situation.

BigCommerce engineers are continuing to work on this problem.

The changes applied have resolved the issue. The response times and service levels are back to normal. BigCommerce engineers will continue to monitor this issue.

BigCommerce engineers have made changes to address the issue and are continuing to work on it.

BigCommerce engineers are investigating an issue causing elevated response times for a subset of stores. An update will be posted shortly.