Product CSV Export issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Apr 03, 2024 - 20:17 CDT

Monitoring

A fix is being rolled out and we are monitoring the release.

Posted Apr 03, 2024 - 20:09 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 03, 2024 - 19:16 CDT

Investigating

BigCommerce engineers are currently investigating an issue affecting a subset of stores where product export via CSV files can result in duplicate or missing entries. We will keep you informed with updates as they become available.

Posted Apr 03, 2024 - 18:07 CDT

This incident affected: Control Panel.