Slower than normal response times for Search

Incident Report for BigCommerce

Resolved

Engineers have added server capacity, search response times are back to normal. This incident has been resolved.
Posted Dec 26, 2018 - 12:01 CST

Update

Search response times are improving. Engineers continue to add server capacity.
Posted Dec 26, 2018 - 11:28 CST

Identified

Many search queries are slower than normal due to load on the BigCommerce Search infrastructure. Engineers are adding capacity and should have the issue resolved soon. We will update in 30 minutes if the response times have not returned to normal.
Posted Dec 26, 2018 - 10:52 CST
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