Checkout issues
Incident
Report for BigCommerce
Resolved
BigCommerce engineers observed an issue beginning at approximately 17:10 UTC, which impacted cart redirect urls on a small subset of stores using GraphQL. The issue was resolved at 23:20 UTC that day and all services are fully operational.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL
This incident affected: Checkout & Payment Processing.