Availability issues on a small number of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 30, 2019 - 18:57 CDT

Monitoring

The fix has been implemented and was successful. This is the result of an approved change that didn't take into account a small percentage of stores still proxied from our legacy hosting environment. We apologize to the stores affected by this interruption.
Posted Jul 30, 2019 - 18:49 CDT

Identified

Stores that are still being proxied from our legacy hosting provider are down due to a firewall misconfiguration. Engineers are implementing a fix. Merchants still pointing to the legacy hosting provider are advised to update their DNS records to avoid this in the future. Please contact BigCommerce Support if you need help updating your DNS records.
Posted Jul 30, 2019 - 18:34 CDT
This incident affected: Control Panel and Storefront.
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