Database Connectivity

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 18, 2015 - 16:49 CDT

Monitoring

Connectivity has been restored and response times are back at normal levels. We will continue to monitor the health to ensure their stability.

Posted Aug 18, 2015 - 14:58 CDT

Investigating

Bigcommerce System Engineers have been alerted to a connectivity error with a single database cluster which is causing availability issues for a subset of stores. Investigations are underway to identify the cause.

Posted Aug 18, 2015 - 14:41 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.