Data processing delay in Analytics reports

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Apr 23, 2026 - 10:48 CDT

Update

We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Posted Apr 23, 2026 - 09:52 CDT

Monitoring

We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Posted Apr 23, 2026 - 08:36 CDT

Identified

The issue has been identified and a fix has been implemented.
Posted Apr 23, 2026 - 08:35 CDT

Investigating

BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
Posted Apr 23, 2026 - 07:38 CDT
This incident affected: Reporting & Analytics.