Elevated Response Times

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 07, 2025 - 22:19 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 07, 2025 - 22:08 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 07, 2025 - 21:00 CDT

Update

We are continuing to investigate this issue.
Posted Jul 07, 2025 - 20:33 CDT

Investigating

BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Posted Jul 07, 2025 - 20:21 CDT
This incident affected: API & Webhooks and Storefront.