Payments requests to Cybersource resulting in errors
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
The fix has been deployed to all stores and has eliminated the errors to Cybersource. These errors were introduced as a result of updating the Cybersource integration for 3DS which is required in September for EU regulatory compliance.
Update
The fix has been deployed to a sub-set of stores and has been verified to mitigate the errors with no further issues. Fix is being deployed to the rest of the platform.
Update
The fix is being deployed and we hope to have the error rate increase mitigated soon.
Identified
Engineers have identified the potential cause and are preparing a fix.
Investigating
Engineers are investigating increased error rates in communicating with Cybersource.
This incident affected: Checkout & Payment Processing.