Call Center (Phone and Chat) currently down due to severe weather.

Incident Report for BigCommerce

Resolved

Phone and Chat are back up and running now that the weather advisory has been lifted and power in the call center appears to be stable again. Thank you for your patience.

Posted Apr 02, 2017 - 10:28 CDT

Identified

Our phone and chat teams are currently offline due to severe weather warnings in the area. As soon as the warnings are lifted we will be back online. We expect the be back up within the next 30min - 1 hour. Thank you for your patience and understanding.

Posted Apr 02, 2017 - 09:40 CDT

This incident affected: Client Services (Support Center).