Background processing

Incident Report for BigCommerce

Resolved

Bigcommerce Engineers have resolved this issue as there is no longer any merchant impact at this time.

Posted Feb 24, 2021 - 12:32 CST

Identified

BigCommerce engineers have identified the issue and have restored processing of these tasks. While we work through the backlog of jobs, BigCommerce stores may continue to experience a slight delay when performing previously mentioned actions. We expect this backlog to clear shortly and will provide an update when it does.

Posted Feb 24, 2021 - 11:48 CST

Investigating

Since 10:21 CST, BigCommerce engineers have been investigating and working to resolve an incident with background task processing on our platform that may be causing slow or delayed imports and exports in the control panel, a delay in email notifications (new order confirmations, etc), and delays capturing payments.

Posted Feb 24, 2021 - 11:41 CST

This incident affected: Control Panel and Email.