More reports have come in and we have deployed a further fix and verified that it works. This issue was caused by an unintended application of a very strict spam list to outbound emails from BigCommerce client accounts. We apologize for this disturbance and will be instituting better testing and monitoring around email changes.
Posted Jun 10, 2016 - 11:38 CDT
Update
More reports have come in and we have deployed a further fix and verified that it works. This issue was caused by an unintended application of a very strict spam list to outbound emails from BigCommerce client accounts. We apologize for this disturbance and will be instituting better testing and monitoring around email changes.
Posted Jun 10, 2016 - 10:59 CDT
Monitoring
The solution for fixing issues with sending email has been deployed and confirmed as solving the problem. If you continue to see issues, please contact BigCommerce Customer Support.
Posted Jun 10, 2016 - 10:29 CDT
Identified
Bigcommerce engineers have identified the problem and are testing a solution. Updates soon.
Posted Jun 10, 2016 - 10:01 CDT
Investigating
We are investigating issues with many email accounts being unable to send email. Sorry for the inconvenience. Our engineers are troubleshooting,
