Phone Outage in Austin Contact Center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Nov 07, 2019 - 17:18 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 07, 2019 - 14:33 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 07, 2019 - 14:24 CST

Investigating

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are currently working with our phone provider, but in the interim please note our live chat and web case queues are available. Thank you for your patience.
Posted Nov 07, 2019 - 14:11 CST
This incident affected: Client Services (Support Center).
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