Webhooks delayed

Incident Report for BigCommerce

Resolved

This incident has been resolved and the backlog of delayed webhooks has been processed.

Posted Jan 26, 2021 - 21:54 CST

Update

BigCommerce engineers continue to investigate the root cause of the delayed delivery of webhooks to a subset of stores.

Posted Jan 26, 2021 - 19:59 CST

Update

Engineers continue working towards resolving the delayed delivery of webhooks to a subset of stores.

Posted Jan 26, 2021 - 18:59 CST

Update

We are continuing to work on a fix for this issue.

Posted Jan 26, 2021 - 18:10 CST

Identified

BigCommerce engineers have identified the issue and a fix is being implemented.

Posted Jan 26, 2021 - 17:32 CST

Investigating

BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores. We will provide another update shortly.

Posted Jan 26, 2021 - 16:37 CST