Degraded performance for Bigcommerce Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 02, 2015 - 14:00 CST

Monitoring

Store performance has returned to normal levels. System engineers will continue to monitor the service and ensure the stability.
Posted Jan 02, 2015 - 13:33 CST

Identified

The cause of the performance degradation has been identified as an issue with our upstream provider for file storage. We are currently working with our provider to restore service to normal levels.
Posted Jan 02, 2015 - 13:22 CST

Investigating

Bigcommerce System engineers have been alerted to a sporadic issue that is affecting the performance for a select number of stores. Investigations are underway to determine the cause.
Posted Jan 02, 2015 - 13:16 CST
This incident affected: Control Panel and Storefront.
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